Dear passengers
In the frequent Internet or telecommunication frauds recently, criminals have been impersonating Air China staff or Air China agents by SMS, phone calls, and other means to defraud passengers of money with the reasons such as flight changes (such as flight cancellation, delay, mechanical malfunction), ticket refunds, mileage changes, etc.
In order to avoid any loss to you, please be vigilant and refrain from actions such as providing verification codes, downloading the app, and clicking the provided links. You can verify information through formal channels such as Air China customer service number 95583, Air China website www.airchina.com, Air China app, Air China WeChat/Alipay applet, and be careful not to fall for scams.
Air China Limited
October 25, 2023
Dear passengers,
For your smooth travel, please click for the rules on carry-on baggage (unchecked baggage) on Air China-operated flights.
Thank you for your support and cooperation.
Dear passengers,
Starting from December 1, 2023, Malaysian government has announced the implementation of a visa-free facility for Chinese citizens for a period of 30 days upon entry. To ensure your smooth travel and avoid any inconvenience caused by insufficient preparation of relevant documents or other reasons, we would like to provide you with the following requirements for entering Malaysia:1. You must hold a valid passport with more than 6 months remaining.2. Upon entry, you must present the MDAC confirmation letter (printed text is required).3. Show proof of payment for your hotel booking in Malaysia that matches the number of days you will be staying.4. Show proof of payment for your return flight out of Malaysia.5. Use English or Malay to answer immigration officer questions about your travel plans in Malaysia.6. Show evidence of at least USD 1000 (or equivalent in other currencies) in cash, checks, bank cards, e-wallets, etc. (excluding airfare and hotel expenses).MDAC Instructions: You can fill out the MDAC through the following website below. After submitting online, please download and print the physical copy of the MDAC confirmation letter from the email address you used for MDAC. Carry it with you when entering and show it to the immigration officer. Starting from December 7, 2023, foreign citizens who have not filled out the MDAC in advance may be denied entry.https://imigresen-online.imi.gov.my/mdac/mainPlease check out the entry policies and relevant legal regulations of Malaysia (Malaysia Immigration official website: https://www.imi.gov.my/index.php/en/main-services/syarat-kemasukan-ke-malaysia-en/). Please prepare the relevant entry documents in advance as required by the Malaysian side. If failed, it may affect your smooth entry into Malaysia and even lead to refusal of entry by immigration officials in accordance with local laws and regulations.Thank you for your understanding and support!
Attachment: Announcement of Canada's Air Passenger Protection Regulations: If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
