A. Passenger who has an urgent need to deal with public affairs;
B. Passenger with special needs whose carriage has been approved by Air China and for whom prior arrangement for such carriage has been made by Air China, such as the elder, the sick, the disabled, expectant mother and unaccompanied minor;
C. First Class/Business Class passenger;
D. Air China PhoenixMiles Platinum/Gold member, Star Alliance Gold member;
E. Passenger who has a confirmed reservation on a connecting flight and has a short connecting time for the connecting flight;
F. Air China PhoenixMiles Silver member, Star Alliance Silver member;
G. Passenger who has a special reason (e.g. His/her visa is about to expire).
A. We will try to arrange the next immediate flight for such passengers;
B. We will give such passengers a refund on their ticket on an involuntary basis with no refund fee charged;
C. We will re-route such passengers on an involuntary basis (If such passengers are put onto another flight, they will get the refund on the fare difference if the fare they have paid is higher than the fare of the flight they are put on, and they don’t have to return the fare difference if the fare they have paid is lower than the fare of the flight they are put on);
D. We will provide free accommodation to passengers whose alternative flight is on the following day.
A. Conditions for compensation
A. Passengers who qualify or do not qualify for compensation
Volunteers and other passengers who are denied boarding on overbooked flight and meet specified conditions qualify for compensation.
Passengers who have confirmed reservation qualify for compensation, including
those passengers who hold award ticket obtained with accrued Air
2. Passengers who have checked in for their flight within the specified time frame qualify for compensation.
3. Passengers who are refused carriage
B. Forms of compensation
C. Currency used for compensation
We will use the currency of the country or the region where we pay cash or issue TCV for compensation. We will publicize the information on overbooked flights by posting a notice or by making an announcement over the airport public announcement system in related areas. Thank you for your understanding and cooperation.