News

Dear passengers,

Due to an unexpected incident in Pakistan, to better assist our passengers in managing their travel plans, 

Air China is implementing a special ticket handling policy for flights involving Pakistan. The details are as follows:

1. Applicable Conditions:

Tickets must meet all these following criteria below

(1) Tickets with Air China ticket numbers starting with “999”, including mileage redemption tickets, purchased or reissued before or at 18:00 on May 7, 2025.

(2) Unused tickets for travel between May 7, 2025 (inclusive), and June 8, 2025 (inclusive), 

involving Air China-operated flights or codeshare flights with Air China flight numbers to/from Islamabad (ISB) or Karachi (KHI).

(3) Ticket change or refund requests made at or after 00:00 on May 7, 2025 (based on the time of reservation cancellation).

2. Ticket Change and Refund Policy

If you have not yet decided on a new travel date, please cancel your reservation through your original booking channel, Air China’s customer service hotline (95583), 

or sales agents before the scheduled departure time. Once a new date is decided, you may proceed as follows:

(1) Ticket Change

Within the validity period of the ticket, the first change is free of changing fees (fare and tax differences may apply). Subsequent changes are subject to the fare rules of the ticket.

(2) Refund

Within the ticket’s validity period, unused segments can be refunded free of charge (used segments will be deducted accordingly). If the ticket has already been changed under this notice and you now request a refund, it will be handled according to the fare rules.

(3) Route Change or Interline Transfer

If you wish to change the itinerary or carrier, we recommend you request a refund and purchase a new ticket separately.

3. This notice takes effect on May 7, 2025.

*All those times shown above are Chinese local times.

Dear passengers,

        Starting from December 30, 2024, Air China’s flights at Riyadh International Airport in Saudi Arabia will be operated using Terminal 1. The check-in deadline is 60 minutes before the scheduled departure time, and boarding gates will be closed 15 minutes before the scheduled departure time. Please pay attention to the terminal change information and make travel arrangements in advance. If you have any questions, please contact us at+86-10-95583.

Air China Limited

December 26, 2024

Dear Travelers:

    Air China has now introduced branded fares in economy class on international and regional routes from/to China. We now offer four fare options: Economy Standard, Economy Flex, Economy Comfort, and Economy Latitude. You can choose the most suitable ticket refund and rebooking rules, free checked baggage allowances, and member mileage benefits based on different travel needs.

    Economy Standard does not allow ticket refunds, and rebooking is subject to a fee. Some routes under this brand do not include a free checked baggage allowance.

    Economy Flex allows ticket refunds and rebooking with a fee. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each.

    Economy Comfort allows ticket refunds with a fee and free rebooking. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each. They receive a certain amount of additional non-qualified miles.

    Economy Latitude allows both ticket refunds and rebooking without incurring fees. Depending on the route, passengers may enjoy a free checked baggage allowance of either one piece at 23kg or two pieces at 23kg for each. They receive a higher amount of additional non-qualified miles, with up to an additional 3000 non-qualified miles on long-haul routes.

    The service standards of branded fares may be adjusted based on market conditions. Please refer to the purchased ticket for the final details.

    In the future, Air China will continue to introduce more differentiated services to enrich your travel choices. We look forward to traveling with you.

Air China Limited

Dear passengers

        In the frequent Internet or telecommunication frauds recently, criminals have been impersonating Air China staff or Air China agents by SMS, phone calls, and other means to defraud passengers of money with the reasons such as flight changes (such as flight cancellation, delay, mechanical malfunction), ticket refunds, mileage changes, etc.

        In order to avoid any loss to you, please be vigilant and refrain from actions such as providing verification codes, downloading the app, and clicking the provided links. You can verify information through formal channels such as Air China customer service number 95583, Air China website www.airchina.com, Air China app, Air China WeChat/Alipay applet, and be careful not to fall for scams.

Air China Limited

October 25, 2023

Dear passengers,

Dalian Airlines Co. Ltd (Dalian Airlines) is a subsidiary of Air China. It is a state owned holding company,jointly established by Air China Limitedand Dalian Baoshui Zhengtong Co. Dalian Airlines began operatingon December 31, 2011, and uses the same flight code,"CA", and logo as Air China.

To facilitate your easy selection of flight services operated by Dalian Airlines, we hereby announce that the specific flight will be transported by Dalian airlines since October29, 2023:

Note：Actual flight times may vary according to flight conditions on the day of your Flight. Please reconfirm the actual flight schedule on the day of departure.

Air China Limited

November 25, 2020