Guardian verification
1.You are attempting to log into a minor account. You must receive permission from a guardian, or a guardian must perform this operation.
2.Please enter the guardian's membership card number and password to verify guardian identity.
2.Please enter the guardian's membership card number and password to verify guardian identity.
Visit Air China's mobile website/APP
The mobile website/APP offers:
a.Special discounts on domestic flights, which support various payment methods available, including overseas credit cards, WeChat pay, Alipay, etc. (billed in RMB).
b.PhoenixMiles membership benefits. By logging into the Air China APP, you will receive a voucher for a no-questions-asked ticket refund and gain access to services such as check-in, flight updates, self-service rescheduling, and secure ticket purchase protection.
Delayed/Lost Baggage
Trace Number
Passenger Surname
Dear passengers,
We are sorry that your baggage has not arrived with you at your destination.
You can enter your record number and your surname to check the status of you delayed baggage. Please check the information in the record. If you find any information to be incorrect, please contact the Air China Baggage Service Department that completed the record immediately and request that your information be corrected.
