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Unaccompanied minor

Instructions for Requesting Unaccompanied Minor (UM) Service

I.Service Introduction

Unaccompanied minors refer to those who are traveling without an adult and specifically: healthy children aged 5 to under 12 years; healthy young passengers aged 12 to under 18 years; young passengers aged 16 to under 18 years traveling with a vision or hearing impairment or an illness. The above age limits are applicable at the time of travel.

The Unaccompanied Minor Service must be requested for children aged 5 to under 12 years who are traveling alone.Unaccompanied young passengers who are healthy and aged 12 to under 18 years, or aged 16 to under 18 years and traveling alone with a vision or hearing impairment or an illness, may apply for the Unaccompanied Minor Service by themselves.

Children aged under 5 years, and minors aged under 16 years of age with a vision or hearing impairment or an illness are not permitted to travel unaccompanied.

II. Eligibility

The online only supports Unaccompanied Minor Service applications for children aged 5-18 years traveling one-way direct flights.If the passenger holds a round-trip ticket and needs to apply for the Unaccompanied Minor Service for the whole journey, the Unaccompanied Minor Service for the round trip must be applied for separately.Connection flight or Multileg itinerary passenger,please contact Air China’s representative office nearest to you.

III. Deadline for Applications via the App

1. Domestic routes: Before 16:00 on the day prior to the date of the scheduled flight departure.

2. International and regional routes: 48 hours before the scheduled flight departure (inclusive).

IV.Quantity Restrictions

Air China can accommodate up to five unaccompanied minors aged 5 to 7 years per flight. There is no limit on the number of unaccompanied minors aged 8 (including on their birthday) or older.

V.Applicable Fares

1.Domestic one-way direct flights: For unaccompanied minors aged 5 to 11 years, child ticket fares are priced at 50% of the standard adult ticket fare for the same flight. Different discount rates are available for other ticket fares. Tickets for passengers aged 12 to 17 years are priced at the applicable adult fare.

2.Fares for international and regional tickets are set in accordance with the applicable terms of use.

VI. Service fee

1.Domestic routes: Unaccompanied minors aged 5 to 11 years are not required to pay a service fee. Passengers aged 12 to 17 years are required to pay a service fee of CNY 200 per flight segment.

2.International and regional routes:Service fee of CNY 260 per flight segment.

VII.Changes and Cancellation of Service

1. Changes

The online currently does not support changes to Unaccompanied Minor Service tickets. If you need to change the ticket or service, you can cancel the original ticket, then book a new ticket and reapply for the service within the specified time limit.

2. Cancellation

After the cancellation of an Unaccompanied Minor Service for those aged 5 to 11 years, the airline cannot carry the passenger, unless the passenger is accompanied by an adult. The Unaccompanied Minor Service is automatically canceled when the ticket is refunded. Passengers aged 12 to 17 years may cancel the service if their tickets have not been used.

VIII.Instructions for Boarding and Check-in

After successfully applying for the service, we will send a digital copy of the Unaccompanied Minor Service Application Form and the UM Identification Card to your supplied email address. Please print four copies of the Application Form and one copy of the UM Identification Card, and arrive at the departure airport with the five copies no later than 120 minutes before the scheduled departure time in order to check in. Please present these five copies when checking in at the airport.

Ticket bookings for children may be made using a valid ID document such as an ID card, household register (under 16 years of age) or passport, and the original documents used to make the booking must be provided when checking in.

The departure and arrival gate companions must hold a valid original identification document to complete the companion procedures at the airport.

IX. Reminders

1. Air China will only accept applications for special services on flights operated by Air China.

2. Endorsement of tickets for which a special service has been requested is not permitted. If alterations are required, the special service must be reapplied for.

3. Please consult the Air China online customer service for fare information applicable to passengers applying for special services.

4. For more information, please contact an official Air China ticket office or the Air China online customer service before purchasing your ticket.

5. Due to individual mailbox restrictions, our replies to your mail may be sent to the junk folder of your mailbox, so please ensure that you check this in a timely manner。


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