Passenger Feedback

Contact information for passenger complaints:

E-mail address: customer_relations@airchina.com

Mailing address: Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China

Complaint Telephone/Fax: (+86-10) 95583 | (+86-10) 64595832

Business Hours: 24 hours a day, seven days a week

When you call or write us an email, please use only the Chinese and English languages.

During times of heavy call volume, callers may experience long waits when dialing our complaint number. To avoid the inconvenience of potential long waits, we suggest you contact us by e-mail, through the Air China website or by postal mail. We will process all complaints in a timely manner and contact you to resolve the issue. Thank you for your understanding!