Guardian verification
1.You are attempting to log into a minor account. You must receive permission from a guardian, or a guardian must perform this operation.
2.Please enter the guardian's membership card number and password to verify guardian identity.
2.Please enter the guardian's membership card number and password to verify guardian identity.
Call Center
| Region | Contact | Service Hours |
| Americas |
Tel: +1-800-882-8122 Fax: +1-310-322-1133 |
Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays |
| China |
+86-10-95583 +86-10-59281588 |
|
| Europe (Chinese / English /German) |
Tel：+80086100999 （provide Chinese, English and German service） Mobile phone users may incur charges. E-mail address：ca-europe@airchina.com |
Chinese, English and German service time：Mon to Sun： 06:00-22:00(GMT)； |
| Europe ( Other European Language ) |
French service email: airchinaparis@airchina-fr.com Italian service email：rome@airchina.it milan@airchina.it Spanish service email：comercial@airchina.es Russian service email：mowticketing@airchina.com |
French service time： 09:00-17:00； Italian service time：09:00-13:00, 14:00-17:30； Spanish service time: 09:00-14:00, 15:00-18:00； Russian service time：09:00-17:00； All service time is local time, Mon to Fri (except for local public holidays). |
| Japan |
TEL: 0570-0-95583 FAX: 03-3501-1801 Only Japan area call |
24 hours a day, seven days a week |
| Korea |
Telephone hotlines: 1) If you are calling from South Korea, dial 001（2）-80086-100-999 and press 1 for Korean (toll-free). 2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). |
Opening hours: Hotline 1: Open 9:00am–6:00pm (Korea Standard Time) 365 days a year Hotline 2: Open 24/7 Main services: Ticket reservations, bookings, rebookings, reissue |
| Australia | 1800-860-999 (within Australia) | 10:30 am-8pm (Australia time) 7 days a week |
| Singapore | +1-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| The Philippines | +80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| Hong Kong,China | +1/6-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
| India | 0008000501566 |
Members hotline
| Region | Contact | Service Hours |
| Members hotline |
Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: ffp@airchina.com E-mail for VIP Card members: ffpvip@airchina.com Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com |
24 hours a day, seven days a week |
