The mobile website/APP offers:
Region | Contact | Service Hours |
Americas | 0018008828122-4-3 |
Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays |
China |
+86-10-95583 +86-10-59281588 |
|
Europe (Chinese/English/German/Spanish/French/Italian/Russian) |
Tel:+80086100999 (Provide Chinese,English,German,French,Italian and Russian service) Tel:+34800000099(Free to call this number in Spain,provide Spanish service) Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline. E-mail address:ca-europe@airchina.com |
Chinese,German,Spanish ,French,Italian and Russian service time: Monday to Sunday:06:00-22:00(GMT); English service time: 24 hours a day, seven days a week |
Japan |
TEL: 0570-0-95583 FAX: 03-3501-1801 (Only in Japan) |
09:00 - 18:00 7days a week |
Korea | TEL:+800-86-100-999 | 09:00 - 18:00 7days a week |
Australia | TEL:1800-860-999 (Only in Australia) |
10:30 - 20:00 7days a week |
Singapore |
800 86 100 999 (International number) To dial an international number using a Singapore operator, you need to dial the international dialing prefixes first. For details, please consult the relevant telecommunications company. |
08:30 - 18:00 7days a week |
Hong Kong,China | 00680086100999(Only for Hong Kong communications services) |
Monday - Sunday: 08:30-18:00 |
Manila | TEL:+800-86-100-999 |
08:30-18:00 7days a week |
The United Arab Emirates | TEL:+800035704517 |
08:30-18:00 7days a week |
India | TEL:+8000501566 |
08:30-18:00 7days a week |
Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline.
Region | Contact | Service Hours |
Members hotline |
Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: ffp@airchina.com E-mail for VIP Card members: ffpvip@airchina.com Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com |
24 hours a day, seven days a week |