Region | Contact | Service Hours |
Americas |
Tel: +1-800-882-8122 Fax: +1-310-322-1133 |
Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays |
China |
+86-10-95583 +86-10-59281588 |
|
Europe (Chinese / English /German) |
Tel:+80086100999 (provide Chinese, English and German service) Mobile phone users may incur charges. E-mail address:ca-europe@airchina.com |
Chinese, English and German service time:Mon to Sun: 06:00-22:00(GMT); |
Europe ( Other European Language ) |
French service email: airchinaparis@airchina-fr.com Italian service email:rome@airchina.it milan@airchina.it Spanish service email:comercial@airchina.es Russian service email:mowticketing@airchina.com |
French service time: 09:00-17:00; Italian service time:09:00-13:00, 14:00-17:30; Spanish service time: 09:00-14:00, 15:00-18:00; Russian service time:09:00-17:00; All service time is local time, Mon to Fri (except for local public holidays). |
Japan |
TEL: 0570-0-95583 FAX: 03-3501-1801 Only Japan area call |
24 hours a day, seven days a week |
Korea |
Telephone hotlines: 1) If you are calling from South Korea, dial 001(2)-80086-100-999 and press 1 for Korean (toll-free). 2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). |
Opening hours: Hotline 1: Open 9:00am–6:00pm (Korea Standard Time) 365 days a year Hotline 2: Open 24/7 Main services: Ticket reservations, bookings, rebookings, reissue |
Australia | 1800-860-999 (within Australia) | 10:30 am-8pm (Australia time) 7 days a week |
Singapore | +1-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
The Philippines | +80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
Hong Kong,China | +1/6-80086-100-999 | Business Hours: 08:30-18:00 Monday to Sunday |
India | 0008000501566 |
Region | Contact | Service Hours |
Members hotline |
Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: ffp@airchina.com E-mail for VIP Card members: ffpvip@airchina.com Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com |
24 hours a day, seven days a week |