Guardian verification
1.You are attempting to log into a minor account. You must receive permission from a guardian, or a guardian must perform this operation.
2.Please enter the guardian's membership card number and password to verify guardian identity.
2.Please enter the guardian's membership card number and password to verify guardian identity.
Visit Air China's mobile website/APP
The mobile website/APP offers:
a.Special discounts on domestic flights, which support various payment methods available, including overseas credit cards, WeChat pay, Alipay, etc. (billed in RMB).
b.PhoenixMiles membership benefits. By logging into the Air China APP, you will receive a voucher for a no-questions-asked ticket refund and gain access to services such as check-in, flight updates, self-service rescheduling, and secure ticket purchase protection.
Call Center
| Region | Contact | Service Hours |
| Americas | 0018008828122-4-3 |
Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays |
| China |
+86-10-95583 +86-10-59281588 |
|
| Europe （Chinese/English/German/Spanish/French/Italian/Russian） |
Tel：+80086100999 （Provide Chinese,English,German,French,Italian and Russian service） Tel：+34800000099（Free to call this number in Spain,provide Spanish service） Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline. E-mail address：ca-europe@airchina.com |
Chinese,German,Spanish ,French,Italian and Russian service time: Monday to Sunday:06:00-22:00(GMT)； English service time： 24 hours a day, seven days a week |
| Japan |
TEL: 0570-0-95583 FAX: 03-3501-1801 （Only in Japan） |
09:00 - 18:00 7days a week |
| Korea | TEL：+800-86-100-999 | 09:00 - 18:00 7days a week |
| Australia | TEL：1800-860-999 （Only in Australia） |
10:30 - 20:00 7days a week |
| Singapore |
800 86 100 999 (International number) To dial an international number using a Singapore operator, you need to dial the international dialing prefixes first. For details, please consult the relevant telecommunications company. |
08:30 - 18:00 7days a week |
| Hong Kong,China | 00680086100999（Only for Hong Kong communications services) |
Monday - Sunday: 08:30-18:00 |
| Manila | TEL：+800-86-100-999 |
08:30-18:00 7days a week |
| The United Arab Emirates | TEL：+800035704517 |
08:30-18:00 7days a week |
| India | TEL：+8000501566 |
08:30-18:00 7days a week |
Depending on the telecommunications operator,dialing methods may vary in some countries and regions,charges may apply whether using mobile phone or landline.
Members hotline
| Region | Contact | Service Hours |
| Members hotline |
Tel:+86-4006-100-666 | +86-95583 | +86-10-95583 Fax:(+8610)-59281560 E-mail for Ordinary Card members: ffp@airchina.com E-mail for VIP Card members: ffpvip@airchina.com Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com |
24 hours a day, seven days a week |
