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Call Center

Call Center

Region Contact Service Hours
Americas Tel: +1-800-882-8122
Fax: +1-310-322-1133
Business Hours (Pacific Time):
06:00-21:00 Monday - Friday
07:30-16:00 Saturday, Sunday and public holidays
China +86-10-95583
(Chinese / English /German)
(provide Chinese, English and German service)
Mobile phone users may incur charges.
Chinese, English and German service time:Mon to Sun:
( Other European Language )
French service email:
Italian service
Spanish service
Russian service
French service time: 09:00-17:00;
Italian service time:09:00-13:00, 14:00-17:30;
Spanish service time: 09:00-14:00, 15:00-18:00;
Russian service time:09:00-17:00;
All service time is local time, Mon to Fri (except for local public holidays).
Japan TEL: 0570-0-95583
FAX: 03-3501-1801
Only Japan area call
24 hours a day, seven days a week
Korea Telephone hotlines:
1) If you are calling from South Korea, dial 001(2)-80086-100-999 and press 1 for Korean (toll-free).
2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). 
Opening hours:
Hotline 1: Open 9:00am–6:00pm (Korea Standard Time) 365 days a year
Hotline 2: Open 24/7
Main services:
Ticket reservations, bookings, rebookings, reissue
Australia 1800-860-999 (within Australia) 10:30 am-8pm (Australia time) 7 days a week
Singapore +1-80086-100-999 Business Hours: 08:30-18:00 Monday to Sunday
The Philippines +80086-100-999 Business Hours: 08:30-18:00 Monday to Sunday
Hong Kong,China +1/6-80086-100-999 Business Hours: 08:30-18:00 Monday to Sunday
India 0008000501566

Members hotline

Region Contact Service Hours
Members hotline Tel:+86-4006-100-666 | +86-95583 | +86-10-95583
E-mail for Ordinary Card members:
E-mail for VIP Card members:
24 hours a day, seven days a week

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