Frequently Asked Questions

To apply for membership, please fill in the Online Enrollment Application Form which you can find here. You can also fill in the membership application form at Air China’s ticketing offices, on Air China’s flights and at the airport.

Once your application has bee n submitted, we’ll create your personal data bank. When you have completed two flights that qualify for mileage accrual or have accrued 5,000 km on Air China, we’ll send you an official membership card in the mail. Before you receive your official membership card, please use your temporary member card to earn mileage.

PhoenixMiles members are grouped into different levels, and special benefits and services vary depending on what level you are. If you are an elite member, you may be entitled to mileage bonuses, priority on the waitlist and access to airport lounges.
PhoenixMiles member cards are grouped into different levels, and members at different levels are subject to different service charges. If you are an Ordinary Card member or a Silver Card member, you’ll be charged 800km for card reissue and 500km for account consolidation.

You can call our member service hotline at 4006-100-666 to have your password changed. To ensure the safety of your mileage account, we’ll verify with you relevant information in your account, and we’ll accept your new password if we’re sure everything is correct.
You can also have your password changed at any of Air China’s ticketing offices. Be aware that you need to produce your original ID and your original member card. You may ask someone else to have the password changed. That “someone” must also provide your original ID and your original member card and identify himself/herself with his/her own original ID.

You may find the details of your account by contacting local Air China office.

In make sure that mileage is credited to your account, you should produce your membership card when booking a flight, collecting your ticket, checking in or using the services of any of Air China’s partner.

If your card is damaged or lost, please call us at 0086 4006 100 666/0086 10-84597799 to have your card reissued. We’ll reissue a new card for you within a month, and your membership number will not change. If you are a Platinum Card member or a Gold Card member, the service is free of charge. If you are a Silver Card member or an Ordinary Card member, the cost is 800km which will be deducted from your mileage account.

Owning many card numbers results in mileage accrual in different mileage accounts, and that makes it difficult for you to benefit from your mileage accrual. Accounts can be consolidated. If you are a Platinum Card member or a Gold Card member, the service is free of charge. If you are a Silver Card member or an Ordinary Card member, the cost is 500km which will be deducted from your mileage account.