1.You are attempting to log into a minor account. You must receive permission from a guardian, or a guardian must perform this operation. 2.Please enter the guardian's membership card number and password to verify guardian identity.
Please produce your membership card when booking and checking in for a flight of Air China or any of its partners. Keep a copy of your ticket and the original copy of your boarding pass until you are sure that your mileage has been credited to your account. When booking a flight and check-in through the Air China’s website, or if you check-in through the self-service kiosks at the airport, please enter your card number. The mileage will be credited automatically to your mileage account.
If the mileage is not credited to your account within 2 weeks after your travel, please send by email or fax a copy of your ticket, the original copy of your boarding pass and your card number to our Members Services Center, or have the documents delivered to any of Air China’s ticketing offices or Air China PhoenixMiles counters at Beijing airport’s Terminal 3. Once this information is received and validated, your mileage will be credited to your account.
Yes, since Air China is a member of Star Alliance, you can accrue mileage when flying on a Star Alliance operated and coded flight. Please note that the mileage counts towards your status in the program, but the number of flight segments does not.
Qualifying mileage will be entered into your account within 2 months after you use the services. If your mileage is missing, please contact the partner in question to have your mileage credited to your account.
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