Frequently Asked Questions

Please apply for the unaccompanied children service at the local Air China office in the flight departure city.

"Unaccompanied minors" refers to children between the ages of 5 and 12 who board the plane without adult accompaniment (those who are at least 18 years of age, with full ability for civil conduct). If your child is over 12 years of age but under 18, you may voluntarily apply for the unaccompanied minor service. Currently, Air China does not operate the Unaccompanied Minor service on connecting flights, so if the itinerary includes connecting or return flights involving other airlines, please contact the actual carrier.

If you request Unaccompanied Minor service on international and regional nonstop flights, you need to pay a service fee of 260 RMB or 50 USD, or the equivalent of other currency. If you request Unaccompanied Minor service on the one-way domestic, international and regional transit flights, you need to pay a service fee of 520 RMB or 100 USD or the equivalent other currency.

Your child should have all valid travel documents including tickets, receipts and the application for the unaccompanied children service. Please be sure that all of the documents are safely packed with your child's hand luggage.

During departure and arrival, we will appoint a special ground handling person to assist your child with all check-in procedures, customs, security checks and baggage retrieval. The special ground handling person will also look after your child and their travel documents while waiting for the flight. Once on the plane, we will send your child to the chief purser who will make sure the flight is enjoyable for your child.

If the flight is delayed, we will appoint someone to look after your child and arrange for accommodations and transportation if needed. We will also contact the person picking up your child and any other Air China departments that might be affected. If the flight is cancelled, we will contact you and return your child safely.

We will inform the person picking up your child of all flight information in advance. When the flight arrives, we will appoint someone to meet your child and complete all arrival formalities with the chief purser. Once the person picking up your child shows proper identification, a ground handling person will release your child.