ARTICLE 1 DEFINITIONS
As you read these Conditions, please note that:
1.1“Domestic Carriage by Air” means
transportation in which, according to the contract of carriage, the place of
departure, the destination and an Agreed Stopping Place is situated in the
People’s Republic of China (except Hong Kong SAR, Macau SAR and Taiwan China)
1.2 “We” means Air China
Limited.
1.3 “You” means any
person, except members of the crew, carried or to be carried in a civil aircraft
pursuant to a ticket. (See also the definition for “Passenger”).
1.4“Carrier” means an air carrier issuing a
ticket and all air carriers that carry or undertake to carry the passenger
and/or his baggage hereunder or to perform any other services related to such
air carriage.
1.5 “Airline Designator
Code” means the two characters or three letters which are used to identify
particular air carriers.
1.6“Authorized Sales
Service Agent” means the passenger transportation sales service agent
enterprise which has been authorized by us to represent us in the sale of air
transportation services (products) within the scope of our authorization.
1.7
“Authorized Ground Handling Agent” means the enterprise which has been
authorized by us to provide, on our behalf and within the scope of
authorization, the passenger and baggage handling services for the flights
operated by us.
1.8“Passenger” means any
person, except the members of the crew, carried or to be carried on a civil
aircraft pursuant to a ticket. (See also the definition for “you”.)
1.9 “Child” means any person who is over the
age of two (2) but under the age of twelve (12) on the date of travel.
1.10“Infant” means any person who is at least
fourteen (14) days old and is under the age of two (2) on the date of travel.
1.11“Booking”
means the seat, class of travel and the weight and volume of baggage that are
allowed for.
1.12 “Flight”
means an act of flying performed along a specific air route
at a specific time on a specific date.
1.13 “Valid ID” means the valid documents/credentials which you are required by the competent authorities of the government to present at the time of ticket purchase and check-in and which can prove your identity. Examples include Chinese ID Card, passport that can be used according to regulations, Military Officer Certificate, Compulsory Serviceman Certificate, Police Officer Certificate, Armed Police Certificate and Hukou Booklet (Household Registration Booklet) for minors under sixteen (16) years old.
1.14 “Ticket” means either the Electronic
Ticket or the transportation document which is entitled “Passenger Ticket and
Baggage Check”, in each case issued by us or by our Authorized Sales Service
Agent on our behalf, and which includes the conditions of contract, notices and
coupons.
1.15 “Electronic Ticket”
means the form of ticket which is sold by us or by our Authorized Sales Service
Agent on our behalf, stored as electronic data in our system and used as the
proof of sales, financial settlement and transportation.
1.16“Conjunction Ticket” means a Ticket issued
to the Passenger with relation to another Ticket which together constitute a
single contract of carriage.
1.17“Days” means calendar
days, including all seven (7) days of the week; provided that, for the purpose
of notification, the day upon which notice is dispatched shall not be counted;
and provided further that for purposes of determining duration of validity of a
Ticket, the day upon which the Ticket is issued, or the day upon which the
flight commenced, shall not be counted.
1.18 “Ticket
Coupon” means both a paper flight coupon and an electronic coupon, each of
which entitle the named passenger to travel on the particular flight identified
on the coupon
1.19 “Electronic
Coupon” means an electronic Flight Coupon or other valued document held in our
computer database.
1.20 “Flight Coupon” means that portion of the ticket which
is issued by us or by our Authorized Sales Service Agent on our behalf, bears
the notation “Good for Passage”, or in the case of an electronic ticket, the electronic
coupon, and indicates the particular places between which you are entitled to
be carried.
1.21 “Itinerary/Receipt”
means the document which we issue to Passenger traveling on Electronic Ticket
and which contains the Passenger's name, flight information and other related
information.
1.22 “Tariff” means the fares, charges and/or
related conditions of use published by an airline, subject to the approval from
appropriate authorities where required.
1.23“Normal Fare” means the highest fare established for First Class,
Business Class and Economy Class that is applicable within a given period,
including Child’s fare which is established as 50% of the fare mentioned above
and Infant’s fare which is established as 10% of the fare mentioned above.
1.24“Special Fare” means all fare types other than “Normal Fare”.
1.25“Agreed Stopping
Places” means those places, except the place of departure and the place of
destination, set out in the Ticket or shown in our timetables as scheduled
stopping places on your route.
1.26 “Stopover” means a stop on your journey,
which you make, at your own discretion and subject to our prior consent, at a
point between the place of departure and the place of destination.
1.27“Force Majeure” means an unusual and
unforeseeable circumstance beyond control, the consequences of which could not
have been avoided even if all due care had been exercised by us.
1.28 “Check-in Deadline” means the latest time
specified by the airline by which you must have completed check-in formalities
and received your boarding pass prior to boarding the aircraft.
1.29 “Baggage” means the necessary, and an
appropriate quantity of, personal articles that the passenger wears and uses
for convenience and comfort during the travel. Unless otherwise specified, it
consists of both the Checked Baggage and Unchecked Baggage of the passenger.
1.30“Checked Baggage” means the baggage which the
Passenger hands over to us for carriage and for which we have issued the Baggage
Identification Tag.
1.31“Unchecked Baggage” means any of your
baggage, other than checked baggage, which you are to take care of by yourself,
including your hand baggage and baggage that occupies an extra seat.
1.32“Baggage Identification Tag” means a document issued solely for
identification of checked baggage.
1.33“Baggage Check” means those portions of the Ticket which relate to the carriage
of your Checked Baggage.
1.34 “Overbooking” means a condition which
exists when more seats have been booked on a flight than seats available for
sale.
1.35 “Missing
Your Flight Before Check-in” means you fail to make it onboard your flight and
thus miss your flight because you fail to complete check-in before the
specified time limit at the airport of departure or because your travel
documents do not meet the specified requirements at the airport of departure.
1.36 “Missing
Your Flight After Check-in” means you fail to make it onboard your flight and
thus miss your flight after completing check-in at the airport of departure or
at the airport of the agreed stopping place.
1.37. “Taking
the Wrong Flight” means you make it onboard a flight that is not specified on
your ticket and arrive at the destination that is not specified on your ticket.
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ARTICLE 2 APPLICABILITY
2.1 General
2.1.1 Unless otherwise provided for in Articles
2.1.2, 2.2 and 2.3, these Conditions of Carriage apply only to the
international carriage of passenger and baggage on the civil aircraft for which
we are paid.
2.1.2 Unless otherwise
provided for in the conditions of use of special fares, contracts and travel documents
related to free ticket and special fare ticket, these Conditions of Carriage
also apply to carriage on free tickets and special fare tickets. Where
discrepancies exist between the conditions of use of special fares, contracts
and travel documents related to free ticket and special fare ticket and special
fare ticket and these Conditions of Carriage, the Conditions of Carriage,
contracts and travel documents related to free ticket and special fare ticket
shall prevail.
2.2 Charter operations
If carriage is performed pursuant to a charter agreement, these Conditions
of Carriage apply only to the extent they are incorporated by reference or
otherwise, in the charter agreement or the ticket.
2.3 Codeshare
On some flights we have arrangements with other carriers known as
“Codeshare”. This means that, even if you have a reservation with us and hold a
ticket where our name or Airline Designator Code (CA) is indicated as the
carrier, another carrier may operate the civil aircraft on which you travel. In such circumstances, we will advise
you of the carrier operating the civil aircraft at the time you make a
reservation.
Our
Conditions of Carriage also apply to codeshare flights operated by other
carriers. However, each operating carrier of a codeshare flight has its own Conditions
of Carriage or transportation regulations with respect to the operation of its
own flights, and some may differ from our Conditions of Carriage for flights
operated by us. These different rules and Conditions of Carriage established by
the operating carrier will be considered part of our Conditions of Carriage on
codeshare flights, and will take precedence over our Conditions of Carriage on
these codeshare flights. When it comes to codeshare flights, the differences
between our regulations and Conditions of Carriage and those of the operating
carrier could involve, but are not limited to:
2.3.1 check-in deadline;
2.3.2 refused carriage and restricted carriage;
2.3.3 carriage of baggage related to, among others, free
checked baggage allowance, hand baggage allowance and the standards on excess
baggage fees to be collected;
2.3.4 denied boarding and flight delay compensation;
2.3.5 smoking ban on flights.
2.4 Overriding
law
These
Conditions of Carriage apply to the domestic air carriage provided by us. If
these Conditions of Carriage are in direct contradiction to our tariff rules or
applicable laws, such tariff rules or applicable laws shall prevail.
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ARTICLE 3 TICKET
3.1 General
3.1.1 We will provide carriage only to the passenger named on
the ticket, and you may be required to present your valid ID.
3.1.2 Ticket is not transferable.
3.1.3 Some tickets sold at discounted fares may
be partially or completely non-refundable. You should choose the fare that best
suits to your needs.
3.1.4 If your ticket, as described in 3.1.3 above, which is
completely unused or partially unused, and you are unable to travel due to
Force Majeure, you shall inform us accordingly as soon as possible and provide
us with the proof of the Force Majeure. We will grant a refund to you after
deducting all reasonable fees. For the non-refundable amount, we will provide
you with a certificate which can be used on our flights or in exchange for our
related services.
3.1.5 The ticket is and remains at all times the property of
the issuing carrier.
3.1.6 Except in the case of an electronic ticket,
you shall not be entitled to be carried on a flight unless you present a valid ticket
containing the flight coupon for that flight and all other unused flight coupons
and the passenger coupon. In addition, you shall not be entitled to be carried
if the ticket presented is mutilated or if it has been altered other than by us
or our authorized sales service agents. In the case of an electronic ticket,
you shall not be entitled to be carried on a flight unless you provide a valid electronic
ticket that has been duly issued with your name indicated on it and your valid
travel document used at the time of ticket purchase.
3.2 Period of
validity
3.2.1 Except as otherwise provided for in the ticket, these
Conditions of Carriage, or in applicable tariff rules (tariff rules can contain
the limitations on the validity of a ticket, and in that case such limitation
will be shown on the ticket), a ticket is valid for:
3.2.1(a) one year
from the commencement of travel, provided travel commences within one year from
the date of ticket issuance; or
3.2.1(b)one year from the date
of ticket issuance, provided no portion of the ticket is used.
3.2.2
The validity period of ticket starts from 00:00 (included) of the next day
after the issuance of the Ticket or commencement of travel and ends before
24:00 (excluded) on the day of expiration of the ticket.
3.3 Extension of the validity period of ticket
3.3.1 If you are unable to
commence your travel within the validity period of your ticket for one of the
following reasons on our part, the validity period of your ticket can be
extended to the first subsequent flight on which a seat in the class of service
you have paid for is available:
3.3.1.1 We have canceled
the flight on which you have a reservation;
3.3.1.2 The Agreed
Stopping Places of the flight we have canceled include your origin, destination
or stopover;
3.3.1.3 We fail to
operate the flight according to the flight schedule within a reasonable period
of time;
3.3.1.4 We have caused
you to miss your connecting flight on which you have a reservation;
3.3.1.5 We have changed
the class of service you have paid for;
3.3.1.6 We are unable to
provide a seat in the class of service you have paid for;
3.3.2 If you hold a
ticket of ordinary fare and are unable to travel within the validity period of
your ticket because we cannot provide a seat in the class of service you have
paid for, the validity period of your ticket can be extended to the first
subsequent flight on which a seat in the class of service you have paid for is
available, but the extension shall not exceed 7 days.
3.3.3 If, after having commenced your journey,
you are unable to continue your travel within the period of validity of the
ticket by reason of illness, we may extend, at the point where your journey was
interrupted, the validity period of your ticket to when you become fit for
travel again or to when our first flight after such date on which a seat for
you is available in the class of service for which the fare has been paid. Such
illness shall be attested to by a medical certificate issued by a medical
institution recognized by us. Where the unused portion of your ticket contains
one or more Stopovers, the validity period of such ticket can only be extended
by no more than three months from the date of the issuance of the medical
certificate by such medical institution. In these circumstances, we will
similarly extend the period of validity of Ticket of your close relatives that
accompany you during the travel.
3.3.4 In the event of death of a passenger in the
course of travel, the tickets of the persons accompanying the passenger can be
modified with the period of validity of their tickets extended. In the event of
a death in the immediate family member of a passenger who has commenced travel,
the validity of the passenger’s ticket and those of his or her immediate family
members who are accompanying the passenger, can likewise be modified. Any such
modification shall be made upon receipt of a valid death certificate and any
such extension of validity shall not be longer than forty-five (45) days from
the date of the death shown on the death certificate.
3.4 Sequence and use of coupons
3.4.1 The ticket you have purchased is valid only
for the transportation shown on the ticket, from the place of departure via any
agreed stopping places to the final place of destination. The fare you have
paid is based upon our tariff and is for the transportation as shown on the
ticket. The fare forms an essential part of our contract with you. All the
coupons of the ticket must be used in sequence provided in the ticket when
issued. If the coupons are not used in the sequence provided in the ticket when
issued, we will calculate the fare again based on your actual travel.
3.4.2 Should you wish to make
any changes to your flight, you must contact us in advance. The fare for your
new transportation will be calculated and you will be given the option of
accepting the new fare or maintaining your original transportation as ticketed.
Should you be required to change any aspect of your transportation due to Force
Majeure, you must contact us as soon as practicable and we will use reasonable
efforts to transport you to your next Stopover or final destination, without
recalculation of the fare.
3.4.3 Should
you change your transportation without our consent, we will determine the fare
based on your actual travel. The fare you are required to pay based on your
actual travel refers to the fare you are supposed to pay when making a ticket
reservation on the actual travel. If such fare is higher than the amount you
have paid for your current ticket, you will have to pay the difference between
the fare you have paid and the new fare applicable to your new travel, and then
we will provide you with the subsequent transportation services. The unused
coupons of your ticket cannot be used anymore.
3.4.4 Some changes in ticket such as changes in the place of
departure or the direction of travel could result in an increase in the fare.
Many fares are valid only on the dates and for the flights shown on the ticket,
and no changes in such tickets are allowed or changes are allowed only after
the applicable fees are paid.
3.4.5 Each flight coupon contained in your ticket
shall indicate the class of service, flight date and flight number, and will be
accepted for transportation after a seat has been reserved. If you hold an
open-date ticket, reservation can be made subject to our tariff rules and the
availability of seats on the flight requested.
3.4.6 In the event you do not show up for any
flight on which you hold a reservation and fail to inform us in advance, we may
cancel your return or onward reservations shown in your ticket. However, if you
have informed us in advance, we will not cancel your reservation on the
subsequent flight subject to your request.
3.5 Name of the carrier
Our name
will be shown as our Airline Designator Code or in other forms of abbreviation
on the ticket.
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ARTICLE 4 FARES, TAXES, FEES AND CHARGES
4.1 Fares
Fares apply only to the carriage from the
airport at the point of origin to the airport at the point of destination,
unless otherwise expressly provided for. Fares do not include ground
transportation between airports or between airport and downtown. Your fare will
be calculated in accordance with our tariff in effect on the date of payment of
your ticket for travel on the specific date, itinerary and other information shown on
the ticket. If we make any adjustments to our tariff after the ticket is issued
for you, the fare you have paid will not be changed. Should you change your
itinerary or date of travel, the fare you are supposed to pay could change too.
4.2 Fares for injured/disabled servicemen, injured/disabled police officers, children and infants.
4.2.1 The fares for injured/disabled disabled servicemen and injured/disabled police officers are 50% of the normal fares for adults on the same flight. Any requests for these reduced fares must be warranted by the appropriate documents, including Certificate for Disabled Servicemen and Certificate of Disabled Police Officers.
4.2.2 The child
fare is 50% of the normal adult fare or the applicable adult fare on the same
flight. A seat is provided to the child and the related tariff rules apply.
4.2.3 The infant fare is 10% of the normal adult fare on the
same flight, and we do not provide seats for infant tickets. If an infant is to
occupy a separate seat, a child fare ticket shall be purchased for the infant.
When an adult travels with two or more infants, child tickets shall be
purchased for the infants in excess of one.
4.2.4 If a child or
infant is accompanied by another passenger during travel, a ticket in the same
class of service as the accompanying passenger shall be purchased for the child
or infant.
4.3 Taxes, fees
and charges
You should pay
the applicable taxes, fees and charges imposed by government or other
authorities, or by the operator of an airport. At the time you purchase your ticket,
you will be advised of taxes, fees and charges not included in the fare, most
of which will normally be shown separately on the ticket.
4.4 Currency
Fares, taxes and
charges shall be paid with the currency of the country of ticket issuance,
unless we or our Authorized
Sales Service Agents specify another currency when or before you make payment. We can specify
of our own accord other currencies for payment if the local currency cannot be
converted or for other reasons.
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ARTICLE 5 RESERVATIONS AND TICKET PURCHASE
5.1 Methods of
ticket reservation and purchase
You can reserve and purchase ticket through our
website, mobile apps, our service hotlines, any of our ticketing offices or any
of our Authorized Sales Service Agents as well as other channels
recognized by us.
5.2 Requirements
on ticket reservation
5.2.1 We or our Authorized Sales
Service Agents will keep a record of your flight reservation. Upon request we
will provide you with written confirmation of your reservation.
5.2.2The conditions of use of certain fares
contain provisions which limit or exclude any change to or cancelation of your
reservation on your part. We or our authorized sales agents will keep you
informed of these conditions of use of fares when you purchase your ticket.
5.3 Ticketing time limit
You should
pay for your ticket within the ticketing time limit specified by us or our
Authorized Sales Service Agents. Otherwise, we will cancel your reservation. At
the time of reservation, we or our Authorized Sales Service Agents will advise
you of such ticketing time limit.
You must
produce your valid ID at the time of ticket purchase. The valid ID you use at
the time of ticket purchase must be the same as that you use at the time of
check-in.
5.4 Personal
data
You recognize that personal data has been
given to us in connection with your travel for the purposes of making a
reservation, purchasing a ticket, obtaining ancillary services, developing and
providing services, facilitating immigration and entry procedures, and making
available such data to government agencies. For these purposes, you agree that
we retain and use such data and to transmit it to our related government
agencies, Authorized Sales Service Agents, Authorized Ground Handling Agents,
other carriers or the providers of the above-mentioned services. We will
properly keep confidential the personal data you provide to us.
5.5 No
particular seat requested or assigned is guaranteed
We will do
our best to meet your advance seating, however we cannot guarantee that we can
provide any specific seat to you. For operational, safety or security reasons, we
reserve the right to assign or reassign seats at any time, even after boarding
of the aircraft.
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ARTICLE 6 CHECK-IN AND BOARDING
6.1 Check-in deadlines differ according to
airports and we suggest that you keep yourself informed about and meet these
check-in deadlines. To ensure that you can travel as planned, you should leave
yourself ample time to meet the check-in deadline. We have the right to cancel
your reservation if you fail to complete check-in before the specified check-in
deadline. If the first flight in your travel is ours, we or our authorized sales
service agents will advise you of the check-in deadline of the flight, but you
should keep yourself informed of the check-in deadline of any subsequent flight
in your travel.
6.2 You must arrive at the boarding gate no later than
the time specified by us at the time of check-in. We have the right to cancel your
seat if you fail to arrive at the boarding gate before the specified closing
time of the boarding gate.
6.3 The valid identity document you use at the time of
check-in must be the same as that you use at the time of ticket purchase.
6.4 Missing Your Flight Before Check-in
If you miss your
flight without having checked in and still want to travel, the rules on
voluntary ticket change apply to your original ticket. If you want a refund on
your original ticket, the rules on voluntary refund apply.
6.5 Missing Your Flight After Check-in
If you miss your
flight after check-in, the rules on voluntary ticket change and on voluntary
refund mentioned in 6.4 above apply.
If you miss your
flight after check-in due to reasons on our part, we will arrange for you a subsequent
flight as soon as possible, or grant a refund to you based on the rules on
involuntary refund specified in 11.2 of these Conditions of Carriage.
6.6 Taking the
Wrong Flight
If you make it
onboard a flight that is not specified on your ticket and arrive at the
destination that is not specified on your ticket, you have the following
options:
6.6.1 You are
transported back to the departure airport, where a subsequent flight will be
arranged for you as soon as possible so that you can fly to the destination
specified on your ticket, and you will not pay any additional fare and get any
refund to you; or
6.6.2 If we have a
flight that departs from the arrival airport of the wrong flight for the
destination specified on your ticket, such a flight or ground transportation
will be arranged for you as soon as possible, so that you can leave the arrival
airport of the wrong flight for your destination specified on your ticket; or
6.6.3 If you decide
to terminate your travel at the arrival airport of the wrong flight, we will
check the fare of travel from the departure airport specified to the
destination specified against the fare of travel from the departure airport
specified to the arrival airport of the wrong flight. If the fare of travel
from the departure airport specified to the destination specified is higher
than the fare of travel from the departure airport specified to the arrival airport
of the wrong flight, you will get a refund on the fare difference; otherwise,
you will be required to pay the fare difference.
6.7 We will not be liable
to you for any loss or expense incurred due to your failure to comply with the
provisions of this article.
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ARTICLE 7 REFUSAL AND LIMITATION OF CARRIAGE
7.1 Right to
refuse carriage
In the exercise of our discretion, we can refuse to carry you or your baggage
after advising you of such refusal. In such a circumstance, you have the right
to get a refund on your ticket. We can refuse to carry you or your baggage for
any one or more of the following reasons:
7.1.1 The carriage of you or
your Baggage may violate any applicable laws, regulations or orders of China;
7.1.2 The carriage of you or your Baggage may endanger or
affect the safety, health, convenience, comfort of other passengers or crew
members;
7.1.3 The carriage of any baggage or articles
requested by people whom you do not know of;
7.1.4 Your mental or physical state, including your
impairment from alcohol or drugs, presents a hazard or risk to yourself,
passengers, crew members, or property;
7.1.5 You have committed misconduct during the
transport by air ever before, and we have reason to believe that such
misconduct could occur again;
7.1.6 You have
refused to submit to a security check;
7.1.7 You have not
paid the applicable fare, taxes, fees or charges;
7.1.8 You fail to produce your
Valid ID, or the Valid ID you have produced is not the same as that at the time
you purchased your Electronic Ticket;
7.1.9 You present a ticket that has been acquired
unlawfully, or has been purchased from an entity other than us or our
Authorized Sales Service Agents, or has been reported as being lost or stolen
or is a counterfeit, or you cannot prove that you are the person named in the ticket;
7.1.10 You have failed to comply with the
requirements set forth in Article 3.4 above concerning coupon sequence and use,
or you present a ticket which has been issued or altered in any way, other than
by us or our Authorized Sales Service Agents, or the ticket is mutilated;
7.1.11 You fail to observe our instructions with
respect to safety or security;
7.1.12 You fail to observe the rules for
non-smoking on board our aircraft or the use of electronic equipment on board
our aircraft;
7.1.13 You fail or refuse to obey the instructions
of our crew members.
7.2 Limitation
of carriage
7.2.1 Passenger who travels with infant, unaccompanied minor,
disabled person, pregnant woman, person with illness or other types of
passenger who need special assistance can be accepted for carriage, provided we
are informed in advance, our conditions of carriage are met, and we give our
prior consent and make arrangements in advance.
7.2.2 Carriage of
children
A child
who has attained the age of two(2) and is under the age of five(5) can travel
but must be accompanied during travel by an adult who has attained the age of eighteen(18)
and has full civil capacity. When a child has an adult passenger for company
during travel, a ticket in the same class of service as the ticket of the
accompanying adult must be purchased for the child.
A child
who has attained the age of five(5) but is under the age of twelve(12) can
travel alone without being accompanied by an adult passenger, provided our
prior consent is granted, the applicable unaccompanied ticket is purchased and
the unaccompanied minor service fee is paid. There is an upper limit on the
number of unaccompanied minors who have attained the age of five(5) but are
under the age of 8 allowed on each flight. Therefore, we have the right to
refuse carriage of one or more unaccompanied minors.
A teenager
who has attained the age of twelve(12) but is under the age of eighteen(18) can
travel alone and can request unaccompanied minor service. For related rules on
the carriage of unaccompanied minor, please check with us, our Authorized Sales
Service Agents or our Authorized Ground Handling Service Agents.
7.2.3 We
will provide transportation services to the disabled persons that meet the
conditions on air travel in accordance with the applicable laws and regulations
on the air transportation of the disable persons released by the competent
civil aviation authorities.
7.3 Refund
in the case of refused carriage
A refund can be made to any person who is refused
carriage or whose reservation is cancelled for any reason specified in the
preceding paragraphs of Article 7 in
accordance with Article 11.3.
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ARTICLE 8 CARRIAGE OF BAGGAGE
8.1 Restrictions on the packing, volume and weight of
baggage
8.1.1 Checked baggage
8.1.1.1 Your checked baggage
should be packed, locked and bundled properly and securely enough to sustain
pressure for safe handling and carriage under normal conditions. Failure to
meet our requirements on packing might result in our refusal to carry your
baggage, or even if we accept your checked baggage for carriage, we will not be
responsible for making compensation to you for any possible damage that might
occur as a result of such failure.
8.1.1.2 You
should mark the inside and outside of your checked baggage with your name or
other personal labels.
8.1.1.3 Upon delivery to us of your baggage which you wish to
check in, we will issue a baggage identification tag for each piece of your
checked baggage.
8.1.2
Unchecked baggage
8.1.2.1Hand
baggage
We will specify the maximum dimensions and/or weight of hand baggage taken
into the cabin. Each First Class/Business Class passenger can carry two (2)
pieces of hand baggage, with each weighing no more than eight (8) kilos (17 lbs.). Each Economy Class passenger
can carry up to one piece of hand baggage that weighs no more than five (5)
kilos (11 lbs.). The linear
dimensions of each piece of hand baggage shall not exceed 55 centimeters (22 in.) in length, 40 centimeters (16 in.) in width and 20 centimeters (8 in.) in height, which ensures that the
hand baggage can be stowed in the closed overhead compartment or fit under the
seat in front of you onboard the aircraft. Any baggage that cannot be stowed in
the overhead compartment or fit under the seat, or baggage that is overweight
or oversized, or baggage that we consider could jeopardize safety should be
carried as checked baggage.
8.1.2.2 Extra seat baggage
If your baggage, like delicate musical instruments, is not suitable for
carriage inside the cargo compartment and is not in compliance with the
regulations specified in 8.1.1 and 8.1.2.1, you
shall inform us in advance and take your baggage into the cabin as extra seat
baggage subject to our consent, and the baggage occupying each seat shall weigh
no more than 75 kilos (165 lbs.)
and exceed the 100 cm
(40 in.) in length, 60 cm (24 in.) in width and 40 cm (16 in.)
in height. You shall pay for such baggage separately and take custody of such
baggage by yourself.
8.2 Free Baggage Allowance and Excess Baggage
8.2.1 Free
Baggage Allowance
8.2.1.1
Your free checked baggage is subject to our conditions and limitations. The
free baggage allowance for adults and children traveling in First Class is 40
kilos (88 lbs.). The free
baggage allowance for adults and children traveling in Business Class is 30
kilos (66 lbs.). The free
baggage allowance for adults and children traveling in Economy Class is 20
kilos (44 lbs.). The free
baggage allowance for Infants is 10 kilos (22
lbs.).
8.2.1.2.
If your class of travel is changed on an involuntary basis, your free baggage
allowance is based on your original class of travel booked.
8.2.1.3
For the domestic segment of an international travel, the free baggage allowance
for each passenger on international/regional routes applies.
8.2.2
Excess baggage
8.2.2.1
I If your baggage is not in compliance with our free baggage allowance policies
or exceeds the maximum limits on weight, size and number of pieces, you need to
pay the excess baggage fee for the part of your baggage in excess or the part
of your baggage that is not in compliance with our free baggage allowance
policies.
8.2.2.2 We
will issue for you the proof of fee collection when we collect the excess
baggage fee from you.
8.2.2.3
The excess baggage fee per kilo is 1.5% of the highest normal direct adult
one-way Economy class fare which is applicable on the day the Excess Baggage
Ticket is issued. Payment of the excess baggage fee should be made in RMB, and
the amount should be rounded off.
8.3
Baggage acceptance
8.3.1 Right to Refuse Carriage
8.3.1.1 We
will refuse to carry as baggage the items described in Article 8.5 and Article
8.6 and we may refuse further carriage of any such items upon discovery.
8.3.1.2 We
may refuse to carry as baggage any item considered by us to be unsuitable for
carriage because of its size, shape, weight, content, character, or for safety
or operational reasons, or for the comfort and convenience of other passengers.
8.3.1.3 Baggage should be packed based on our requirements;
otherwise we can refuse to accept your baggage for carriage.
8.3.2 Right of Search
For reasons of safety
and security we may request that you permit a search and scan of your person
and a search, scan or x-ray of your baggage. If you are not on the ground, your
baggage may be searched in your absence for the purpose of determining whether
you are in possession of or whether your baggage contains any item described in
Article 8.5.1 or any firearms, ammunition or
weapons, which have not been presented to us in accordance with Article 8.5.2.
If you fail to comply with such request we may refuse to carry you and your
baggage. In the event a search or scan causes harm to you, or an x-ray or scan
causes damage to your baggage, we shall not be liable for such harm or damage
unless such harm or damage is attributable to our fault.
8.4 Collection and delivery of checked baggage
8.4.1 You should claim your checked baggage at your destination
or stopover as soon as possible. Should you fail to claim your baggage within 3
months after the day of arrival, we will dispose of it without further notice
or any liability to you. If perishables are included in your baggage, we will
have the right to dispose of it within 72 hours after the arrival of your
baggage.
8.4.2 Only the person that holds the baggage
identification tag has the right to claim checked baggage. When necessary, we
will inspect passengers’ tickets. We shall not be held responsible for any
losses and costs arising from the situation where you are not the person who
actually claims your checked baggage.
8.4.3 If the person claiming the checked baggage is unable
to present the baggage check and the baggage identification tag, we will deliver
the baggage to such person only if he or she establishes to our satisfaction
his or her right to the baggage.
8.4.4 Y Your checked baggage will be carried on
the same flight as you to the largest extent possible, except the situation it
has to be carried on a different flight for reasons of operations, safety and
security. If your checked baggage is put onto a subsequent flight due to
reasons on our part, we will be responsible for delivering the baggage to you.
We will not collect any baggage safekeeping fee from you if your baggage is
delayed due to reasons mentioned above.
8.5 Items unacceptable as baggage
8.5.1
You must not include in your baggage, whether as checked baggage or unchecked
baggage:
8.5.1.1 Items which are likely
to endanger the aircraft or persons or property on board the aircraft, such as
those specified in the International
Civil Aviation Organization (ICAO) Technical Instructions for the Safe
Transport of Dangerous Goods by Air
(ICAO-TI) and in the International Air
Transport Association (IATA) Dangerous Goods Regulations (IATA-DGR), and in
our regulations, in particular, items that are prohibited from being carried,
including explosives, gases (including combustible, non-combustible and
non-toxic gases, toxic gases, compressed gases), combustible substances
(including combustible liquids, combustible solids like lighters and matches),
substances that could ignite by themselves or could ignite when meeting water,
oxidant and organic peroxides, poisonous substances, infectious substances,
radioactive or magnetized materials, corrosive substances, and threatening or
irritating substances.
8.5.1.2 Items the
carriage of which is prohibited by the applicable laws, regulations or orders
of China;
8.5.1.3
Items which do not meet the requirements specified in the definition of
“Baggage” in 1.29 of these Conditions of Carriage, or the following items which
are prohibited from carriage: items which are dangerous and unsafe, items which
are unacceptable for carriage because of their weight, size, packaging, shape
or nature, other items prohibited by the government, live animals (other than
small pet animals, guide dogs and hearing dogs specified in 8.8.7 and 8.8.8 of
these Conditions of Carriage), breakable, fragile and perishable items and items
emitting unmistakable pungent odors (like seafood and durian), anaesthetizing
and offensive substances or items of similar nature.
8.5.2 Guns or their major spare parts (including guns for
military, civil and public affairs uses; pistols, rifles, submachine guns,
machine guns, anti-riot guns, air guns, anesthesia injection guns, gun samples,
gun props, steel ball guns, tear gas guns, stun guns, etc.); ammunitions;
ordnances, police instruments and their major spare parts (police batons,
military or police daggers and bayonets, etc.), implements prohibited by the
government (implements with electric shocks and implements that can serve
defensive purposes); knives and other items highly controlled by the government
(crossbows,
daggers, triangular knives, triangular cutters for machining purchases, knives
with self-locking devices, single-edged knives shaped like but longer than
dagger, double-edged knives, triangular sharp knives, etc.), other similar
items or replicas of the above items.
But firearms and ammunitions for hunting and sporting purposes can be
accepted as checked baggage, subject to the requirements set forth in Article 8.8.3.
8.6 Items
prohibited from carriage as or in Checked Baggage
8.6.1 Lithium batteries and lithium
battery mobile power packs (like Charger Pal) are prohibited from
carriage as or in Checked Baggage. But each passenger can carry as or in Hand
Baggage the lithium batteries and lithium battery mobile power packs (like
Charger Pal) of the following specifications:
Subject to our consent, you can carry with you two lithium batteries
whose power capacity is above100Wh (watt hours) but below 160Wh (watt hours)
and whose lithium content is above 2 grams but below 8 grams; or up to two
lithium batteries the power capacity of which is above 50Wh (watt hours) but
below 100Wh (watt hours) each and the lithium content of which is above 1 gram
but below 2 grams each; or up to two lithium battery mobile power packs (like
Charger Pal) which are considered standby lithium batteries and whose power
capacity cannot exceed 160Wh each, irrespective of the power capacity of each
individual mobile power pack.
Lithium batteries and lithium battery mobile power packs (like Charger
Pal) which are not clearly and intelligibly marked are prohibited strictly from
carriage. Lithium batteries and lithium battery mobile power packs (like
Charger Pal) not for personal uses are strictly prohibited from carriage. It is
strictly forbidden to use lithium battery power packs (like Charger Pal) during
flight.
8.6.2 If
you include in your baggage the items specified in Article 8.5 and 8.6 which
are prohibited from inclusion in baggage or carriage, we will not be held
responsible for the loss of or damage to such items or confiscation of such
items by government units, airport authorities or security check authorities
which perform any actions with respect to the entry, exit or transit of such baggage.
8.7 Items
you are NOT recommended to include in checked baggage for carriage
We do not
recommend you to include in your checked baggage important documents and
materials, valuable items like negotiable papers, money, jewelry, precious
metal and precious metal product, curio, painting and calligraphic works,
mobile phone, computer, camera, video camera, personal electronic device and
samples, travel identification documents and prescribed medicine to be taken
regularly. The above items will be treated as ordinary checked baggage if we
are to be held responsible for the loss of or damage to them.
8.8
Items restricted from carriage
Items
described below can be accepted for carriage only when they are arranged in a
way that meets our Conditions of Carriage and when we give our consent.
8.8.1
We recommend that precision instruments and electric devices be carried as
cargo. If they are carried as checked baggage, they must be properly packed,
their weight is not factored into the free baggage allowance, and baggage fee
must be paid for such baggage separately based on the standards on excess
baggage fee collection.
8.8.2 If your item like precision instrument is
not fit for carriage in the cargo compartment of the aircraft and is not in
compliance with 8.1.2.1 of these Conditions of Carriage, you shall inform us in
advance and can take the item into the cabin as baggage occupying extra seat
subject to our consent, and go through the required formalities pursuant to 8.1.2.2.
8.8.3
Firearms and ammunitions for hunting and sporting purposes shall be carried as
checked baggage. Firearms must be unloaded with the safety catch on, and suitably
packed in a way that complies with our regulations. Carriage of firearms and
ammunitions is subject to the regulations of ICAO and IATA specified in Article
8.5 of these Conditions of Carriage or the applicable laws and the regulations
of the country or region of entry, exit and transit and our regulations. Such
items do not count in the free checked baggage allowance but are subject to
excess baggage fees separately.
8.8.4
Sharp tools and blunt tools, such as kitchen knives, fruit knives, meal knives,
knife for handicraft production, scissors, files, axes, hammers and clubs,
except knives and other items that are highly regulated by the government,
should be carried in checked baggage.
8.8.5 Dry
ice, liquid drinks, cosmetics containing alcohol
8.8.5
Dried ice, liquid beverage and cosmetics containing alcohol
8.8.6
Electric wheelchair that passenger uses during travel because the passenger
becomes less mobile due to illness, health and age or due to leg bone fracture.
8.8.7 Small Animals
8.8.7.1 When it comes to
the carriage of small animals (domesticated pet dogs and pet cats only; not
including animals prone to attack and harm people like bulldog and Tibetan
mastiff), an application for carriage must be made in advance and a quarantine
certificate must be provided, and small animals can only be carried after we
grant our consent.
8.8.7.2 You
must ensure that your small animal is properly crated, the animal container
meets our requirements, and your animal is accompanied by a valid animal
vaccination certificate, entry permit, and other documents required by the country
or region of entry or transit, failing which your animal will not be accepted
for carriage. We reserve the right to determine the manner of carriage and to
limit the number of small animals which are carried on a flight. Such carriage
shall be subject to additional conditions specified by us.
8.8.7.3 The
small animal and its container and food do not count in your free baggage
allowance, but are subject to separate excess baggage fee based on the
applicable standards.
8.8.7.4 We will have no
liability for the injury to or loss, sickness or death of an animal, unless
such injury or loss, sickness or death of the animal is attributable to our
fault.
8.8.7.5 You are liable for all damages or injuries
which your animal might cause to other passengers or us.
8.8.8 Guide Dogs, Hearing Dogs
8.8.8.1The
carriage of guide dogs and hearing dogs is subject to the applicable laws and
regulations on the air transportation of the disabled persons released by the
competent civil aviation authorities. We will provide transportation services
to passengers, guide dogs and hearing dogs that meet the requirements.
Request
for the carriage of a guide dog or hearing dog accompanying a vision-impaired
or hearing-impaired person who meets the conditions on air travel must be made
with us no later than 48 hours before flight departure. If we can provide the
service requested, we will reply to you within 24 hours. The guide dog or
hearing dog can be taken into the cabin by the vision-impaired or
hearing-impaired passenger. Guide dogs and hearing dogs can be carried free of
charge, and do not count towards the free baggage allowance.
8.8.8.2 The
passenger is liable for all damage or injuries which a guide dog or hearing dog
might cause to other passengers or us.
8.8.9 Portable Oxygen Concentrators (POC)
Passengers intending to use POC onboard should contact with us no later than forty-eight (48)hours prior to the scheduled departure time, provide a Physician Statement stating that they are fit to fly and need to use their POCs for the entire flight. Passengers must have an ample supply of fully charged batteries plus three hours of extra battery time for the flight. POC should be authorized and we shall take no responsibility for the POC.
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ARTICLE 9 SCHEDULE, DELAY AND CANCELLATION OF FLIGHT
9.1 Schedule
9.1.1 The flight
times and aircraft types shown in timetables may change between the date of
publication and the day when you actually travel. We do not guarantee flight
times and aircraft types for you and they do not form part of your contract of
carriage with us.
9.1.2 Before we accept your ticket reservation,
we will notify you of the scheduled flight time in effect at the time, and the
scheduled flight time will be shown on your ticket. We may need to change the
scheduled flight time subsequent to the issuance of your ticket. If you provide
us with contact information, we will endeavor to notify you of any such
changes. If, after you purchase your ticket, we make a significant change to
the scheduled flight time, which is not acceptable to you, and we are unable to
book you on an alternative flight acceptable to you, you will be entitled to a
refund in accordance with Article 11.2.
9.2 Cancellation,
rerouting, delay, etc.
9.2.1 We will take
all measures that could reasonably be required to avoid delay in carrying you
and your baggage. We shall not be liable if we have taken all measures that
could reasonably be required or it has been impossible for us to take such
measures.
9.2.2 Except as
otherwise provided for by law, if we cancel a flight, fail to operate a flight
reasonably according to the schedule, fail to stop at your destination or
Stopover, or cause you to miss a connecting flight on which you hold a
confirmed reservation, we shall offer you the following options:
9.2.2.1 We can carry
you at the earliest opportunity on another of our scheduled services on which
space is available without additional charge and, where necessary, extend the
validity of your Ticket; or
9.2.2.2 we can,
within a reasonable period of time, re-route you to the destination shown on
your Ticket by our own services or those of another carrier, or by other
mutually agreed means and class of transportation without additional charge. If
the fares and charges for the revised routing are lower than what you have
paid, we shall refund the difference; or
9.2.2.3 we can make a
refund in accordance with the provisions of Article 11.2.
9.2.3 Upon the
occurrence of any of the events set out in Article 9.2.2 , except as otherwise
provided for by applicable law and these Conditions, the options outlined in
Article 9.2.2.1 through 9.2.2.3 are the sole and exclusive remedies available
to you and we shall have no further liability to you.
9.2.4 If we are unable to provide the previously
confirmed seat, we shall provide compensation to the affected passenger in
accordance with applicable laws and our regulations.
9.3 Assistance in the case
of flight disruption
9.3.1
Flight status information, meals and accommodations
9.3.1.1 If your departure flight is delayed or canceled in
the city of origin due to reasons on our part related to aircraft maintenance,
flight rescheduling and crew, we will provide flight status information, meals
and accommodations.
9.3.1.2 If your departure flight is delayed or
canceled in the city of origin due to reasons related to weather, unexpected
event, air traffic control, security, and passenger check which are outside our
control, we will provide flight status information and help arrange meals and
accommodations for you, and you shall be responsible for all related expenses
incurred.
9.3.1.3
We will provide meals or accommodations to you if, for any reasons, your flight is delayed or canceled in the agreed stopping
place or your domestic flight is diverted.
9.3.2
Compensation in the case of flight delay
9.3.2.1 Conditions and standards on the
compensation
If your
flight is delayed due to reasons on our part related to aircraft maintenance,
flight rescheduling and crew, we will provide compensation based on the actual situations
of delay. If the actual length of delay is four(4) hours or more, but less than
eight(8) hours, the compensation for each passenger is RMB 200. If the actual
length of delay is eight(8) hours or above, the compensation for each passenger
is RMB 400.
9.3.2.2 Methods of compensation
Different methods of compensation are used.
We will make compensation in any one of the forms including cash, discount for ticket purchase
or PhoenixMiles kilometers, subject to your consent and selection.
9.3.3 Certificate of flight delay or
cancellation
We can issue for you a written certificate
of flight delay or cancellation at your request.
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ARTICLE 10 OVERBOOKING
10.1 We
tend to overbook flights on which, historically, seats go empty in order that
more passengers can have easier access to the flights they desire.
10.2 When overbooking occurs, we will, at
the airport, look for volunteers who are willing to take a later flight or cancel
their journey. In case there are not enough volunteers, we can deny boarding to
some passengers.
10.3 In case you are unable to travel on your
booked flight due to overbooking, we will either put you onto the next earliest
available flight or offer you a refund of the fare charged and provide you with
reasonable compensation.
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ARTICLE 11 REFUND
11.1 We will refund a
Ticket or any unused portion of a Ticket, in accordance with our applicable rules
on fares or Tariff, subject to the following regulations:
11.1.1 Except as otherwise provided for in this Article, we can
make a refund either to you or to the person who has paid for the ticket, upon
presentation of satisfactory proof of such payment and satisfactory ID.
11.1.2 If you are not the person who paid for the ticket and
the restrictions on refund are specified on the ticket, we will make the refund
to the person who paid for the ticket or the appointee of the person who paid
for the ticket in the original way the payment was made.
11.1.3 You can get refund only after you return
the “Itinerary/Receipt of Electronic Ticket for Air Transport” to us.
11.2 Involuntary
refund
11.2.1 If we cancel a flight, fail to operate a
flight reasonably according to schedule, fail to stop at your destination or stopover,
or cause you to miss a connecting flight on which you hold a reservation, the
amount of the refund is subject to the following regulations:
11.2.1.1 If no portion of the ticket has been used, we
will make a refund on the amount of the fare;
11.2.1.2 If a portion of the ticket has been used,
the refund will be not less than the difference between the fare paid and the
applicable fare for travel between the points for which the Ticket has been
used, provided that the refund shall not exceed the total fare paid.
11.3 Voluntary
refund
11.3.1 If refund on your ticket is allowed based
on the conditions of use of your ticket and the reasons for refund are not
those set out in Article 11.2, the amount of the refund will be subject to the
following regulations:
11.3.1.1 If no portion
of the ticket has been used, an amount equal to the fare paid, less any
reasonable service charges or cancellation fees;
11.3.1.2 If a portion of the ticket has been used,
the refund will be an amount equal to the difference between the fare paid and
the applicable fare for travel between the points for which the ticket has been
used, less any reasonable service charges or cancellation fees.
11.3.2 Passengers who are injured/disabled servicemen or injured/disabled police officers are not charged the refund handing fee when requesting refund on their ticket.
11.3.3 For refund on child fare ticket, no refund fee is
charged. For refund on adult fare ticket which has been paid for a child, the
conditions of ticket use shall apply.
11.3.4 For refund on
infant ticket, no refund fee is charged.
11.4 Right to
refuse refund
11.4.1 We may refuse your request for refund after
the validity period of your ticket has expired..
11.4.2 If you decide,
at your own discretion, to interrupt your journey at any of the Agreed Stopping
Places, you will not get a refund for the rest of the travel.
11.5 By whom
ticket refundable
Voluntary
refund will be made only by the carrier which originally issued the ticket or
by its agent if so authorized.
11.6 Refund made to the
original channel of payment
Refund will be made to the original channel of payment for ticket fare.
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ARTICLE 12 CONDUCT ONBOARD AIRCRAFT
12.1 General
If, in our
judgment, you conduct yourself aboard the aircraft so as to endanger the
aircraft or any person or property on board, or obstruct the crew in the
performance of their duties, or fail to comply with any instructions of the
crew including but not limited to those with respect to smoking, alcohol or
drug consumption, or behave in a manner which causes or threatens to cause
discomfort, inconvenience, damage or injury to other passengers or the crew, we
may take such measures as we deem reasonably necessary to prevent continuation
of such conduct, including restraint during flight or removal from the aircraft
prior to departure or on arrival . You may be disembarked and refused onward
carriage at any point and you may be prosecuted by local authorities for
offences committed on board the aircraft.
12.2
Electronic devices and other types of device
For safety reasons:
12.2.1 A total ban is imposed on the use of electronic devices on board for the whole journey, including but not limited to portable electronic devices with transmission power of 100mW (inclusive) above and Wi-Fi frequency not on 2.4GHz band, such as mobile phone without transmission power labels, satellite phones, mobile Wi-Fi, walkie talkie, UAV remote control platform, remote control toys and other remote control portable electronic devices.
12.2.2 The use of some types of portable electronic devices is NOT allowed in the critical stages of flight, such as taxiing, takeoff, climb, approach and landing, but is allowed in the non-critical stages. Such devices include, but are not limited to:
12.2.2.1 Portable Oxygen Concentrator (POC) of non-certified brands;
12.2.2.2 Laptop, portable tablet, etc.
12.2.3 Electronic devices whose use is allowed during the entire journey include but not limited to: Pacemaker; hearing aids; electronic devices that will not affect aircraft navigation and communication systems and help maintain life such as certified Portable Oxygen Concentrator (POC) and Continuous Positive Airway Pressure. (CPAP); small portable electronic devices that can be held with a single hand such as smart phone, e-book, video player, game device and so on (these can be used during the entire flight if the cellular communication function is turned off and the flight mode is chosen. During the critical stages of flight, Wi-Fi and Bluetooth should be shut down, and it is not allowed to connect them with peripheral devices such as earphones, charger, data connector, etc.; it is not allowed to use voice and data communication.
12.2.4 During the flight, if the captain found the presence of electronic interference, suspecting that such and electronic jamming interference comes from your portable electronic devices, and when the captain must perform low visibility operational procedures and activate emergency evacuation, in order to prevent the interference with aircraft communication and navigation precision equipment, we have the right to demand you to shut down your PED. If you violate the regulations on the ban, restriction and use regarding PED, refusing to obey the instructions of our crew, and if the circumstances are serious, we shall have the right to hand you over to the public security organs after landing for further handling based on the laws.
12.3 Non-smoking
flight
All our flights are non-smoking flights.
Smoking is prohibited in all areas of the aircraft. This prohibition includes
the use on board the aircraft of the electronic or synthetic vapor smoking
devices.
12.4 Seat belt
While in your seat on board the aircraft,
you have the obligation to fasten your seat belt during the entire flight.
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ARTICLE 13 ARRANGEMENTS FOR ADDITIONAL SERVICES
13.1 If we
make arrangements for you with any third party to provide any services other
than carriage by air, or if we issue a ticket or voucher relating to
transportation or services (other than carriage by air) provided by a third
party, such as ground transportation, hotel reservation or car rental, we do so
only as your agent and we take no responsibility for the availability or the
quality of such services. The terms and conditions of the third-party service
provider will apply.
13.2 If we provide ground
transportation for you, these Conditions of Carriage shall not apply to such
ground transportation.
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ARTICLE 14 ADMINISTRATIVE FORMALITIES
14.1. You must comply with
the laws of the People’s Republic of China and all the regulations, orders and
demands, requirements and instructions of the government, and subject yourself
to all security checks by the government units, airport authorities and us.
14.2 You must produce all
valid travel documents that comply with the laws of China, and all the regulations,
orders and demands, requirements and instructions of the government. If you
fail to produce such documents or the documents you produce do not comply with
such laws, regulations, orders, demands, requirements, rules or instructions,
we reserve the right to deny you the carriage.
14.3 If required, you shall
attend inspection of your Baggage by competent authorities. We are not liable
to you for any loss or damage incurred if you fail to attend such inspection.
14.4 You
shall accept any security inspection which is required or which needs to be
performed by government officials, airport staff, other carriers or us. We will
not be responsible to you for any physical harm to you or any loss of or damage
to your articles in the course of such inspection, unless such harm, loss or
damage is caused by our fault.
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ARTICLE 15 SUCCESSIVE CARRIERS
Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket, is regarded as a single operation. However, your attention is drawn to Article 16.1.
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ARTICLE 16 LIABILITY FOR DAMAGE
16.1 Our liability for damage to you is subject
to our Conditions of Carriage. The liability to you of another carrier involved
in your journey is subject to the Conditions of Carriage of that carrier in
question.
16.2 We will be liable for
only the damage caused during carriage by air according to law. If we issue a
ticket or if we check baggage for carriage on another carrier, we do so only as
agent for the other carrier. Nevertheless, with respect to checked baggage, you
may make a claim against the first or last carrier shown on the ticket or
baggage check.
16.3 We are not liable for any damage caused to you
arising from our compliance with applicable laws or government rules and
regulations, or from your failure to comply with the same.
16.4 Except otherwise
provided for in these Conditions, we shall be liable to you only for proven
losses and costs in accordance with applicable laws and regulations. We will
not be liable to you for any indirect or consequential losses.
16.5 If any fault on your
part causes or contributes to the damage, we should be exempted from our
liability for damage or our liability for damage should be reduced, in
accordance with the applicable laws.
16.6 Our Contract of
Carriage, including these Conditions of Carriage and exclusions or terms on
limited liability specified therein, also applies to our authorized agents and
our employees who act on our behalf. In no circumstance shall the aggregate
amount of compensation made by us or our authorized agents and our employees
who act on our behalf be higher than the amount of our own liability, if any.
16.7 Nothing in these Conditions of Carriage
shall waive any exclusion or limitation of our liability under the Convention
or applicable law unless expressly so stated.
16.8 Nothing in these Conditions of Carriage
shall waive any exclusion or limitation of our liability under the Convention
or applicable law unless expressly so stated.
16.9 We are not responsible for any losses to
your damage arising from the character, quality and defects of your baggage.
16.10 If your checked baggage is lost, we will
make compensation based on the actual weight of your baggage. Where the weight
of the baggage cannot be determined, we will make compensation based on the
free checked baggage allowance shown on your ticket.
16.11 If your checked baggage is damaged, we will make
compensation based on its reduced value or the cost of its repair.
16.12 We
are not liable for any damage caused by your baggage or its contents. You shall
be liable for any damage caused by your baggage or its contents to other people
and property, including other baggage or contents thereof and our property.
16.13 We shall have no
liability whatsoever for damage to the items prohibited from carriage as
baggage or in checked baggage under Article 8.5 and 8.6 of these Conditions of
Carriage. If you include in your checked baggage the items specified in Article
8.7 of these Conditions of Carriage which you are not recommended to include in
your checked baggage, such items will be treated as ordinary checked baggage if
we are to be held responsible for the loss of or damage to them.
16.14 If your checked
baggage is damaged, we will make compensation based on its reduced value or be
responsible for the expenses arising from its repair.
16.15 When we compensate
you for the loss of or damage to your baggage, we will also make a refund on the
excess baggage fee you have paid.
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ARTICLE 17 TIME LIMIT FOR COMPLAINT
17.1
Acceptance of checked baggage by the passenger who holds the baggage
identification tag without complaint at the time of delivery is preliminary
evidence that the baggage has been delivered in good condition and in
accordance with the contract of carriage, unless the passenger proves
otherwise.
17.2 If
your checked baggage is damaged, you must complain in writing to us immediately
upon your discovery of the Damage and at the latest, within seven (7) days from
the date on which your checked baggage is delivered.
17.3 If
your checked baggage is delayed, you must submit your claim to us in writing
within twenty-one (21) days after your checked baggage is delivered to you.
17.4 If no
complaint is made within the time specified in Article 17.2 and 17.3, no action
shall lie against us.
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ARTICLE 18 OTHER PROVISIONS
18.1 Carriage of you and your baggage is also
provided in accordance with certain other regulations and conditions applying
to or adopted by us. These other regulations and conditions could vary from
time to time and are important. They concern, among other things, the carriage
of unaccompanied minors, pregnant women, and sick passengers, restrictions on
the use of electronic devices, the onboard consumption of alcoholic beverages,
etc.
18.2 The title of each
Article of these Conditions of Carriage is for convenience only and is not to
be used for interpretation of the text.
18.3 These Conditions of Carriage is governed by the laws of the People’s
Republic of China.
18.4 This article is
written in Chinese and has been translated into English. In case discrepancies
between the Chinese version and the English version, the Chinese version shall
prevail.
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ARTICLE 19 EFFECTIVENESS AND MODIFICATION
19.1 These Conditions of
Carriage will become effective from September 1, 2018. The Air China Limited
General Conditions of International Carriage for Passenger and Baggage we
published on January 1, 2017 are rescinded at the same time.
19.2 We
have the right to modify these Conditions of Carriage, regulations of carriage,
tariffs and charges without prior notice. But modifications do not apply to
carriage that has already begun before such modifications are made.
Our official corporate name: Air China Limited
Two-letter code: CA
Website: http://www.airchina.com
Service Hotline:
(0086-10) 95583
Europe:
00-800-86-100-999
North Americas:
+1-800-882-8122
Japan: 0570-0-95583
South
Korea: 001-800-86-100-999
Complaints:
Email: customer_relations@airchina.com
Fax: (+86-10)64595832
Post mail: Customer
Relations Center,
Product Service Department, R4004, F4, Air China
Tianzhu West Road, Tianzhu Airport Economic Development Zone
Shunyi
District, Beijing
Postal code: 101312
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